Return & Refund Policy

At GNS, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

We offer free returns within 14 days of receiving your order.

To be eligible for a return, items must:

• Be returned within 14 days of delivery

• Be unworn, unused, and in original condition

• Include all original tags, packaging, and accessories

• Not show signs of wear, washing, damage, or alteration

Any items returned without their original packaging or in unsuitable condition may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees (if applicable) are non-refundable unless the item received was incorrect or defective.

Exchanges

We currently offer exchanges for defective or damaged items only. If you received a faulty item, please contact us within 48 hours of delivery.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Worn, washed, or altered products

How to Start a Return

To begin a return, please contact us at:

Grindnsilenceuk@gmail.com

Include your order number and reason for return in your message.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the item and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Grindnsilenceuk@gmail.com
GrindNSilence.com